Last Updated: April 15, 2021
2. General Terms
- HKBOND, Inc. may be referred to as "HKBOND," “we,” “our,” or “us.”
- We call a user of the HKBOND Platform “User,” “Users,” “you,” “your,” or “Client” and “Tasker,” as appropriate.
- The community platform that we offer at our website is referred to as the “Site(s).”
- HKBOND’s Site, and related services, information and communications are collectively referred to as the “HKBOND Platform.”
3. Information Collection
A. Information you provide to HKBOND
HKBOND collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”). Examples of Information that HKBOND collects include but are not limited to:
Contact Information. This may include your first and last name, postal address, telephone number, and email address.
Identity Information. If you are a Tasker, we may collect Personal Information, such as your date of birth and address, national identification number if applicable, together with the result of basic criminal record checks as provided by you, or by our Third Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, and to validate your identity.
Promotional Information. Certain offerings of the HKBOND Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of HKBOND Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the HKBOND Platform.
Content Information. You also may choose to send HKBOND Personal Information in an email or chat message containing inquiries about the HKBOND Platform and we use this Information in order to help us respond to your inquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.
We require that you furnish your Contact Information when you register an account with us in order to provide services through the HKBOND Platform.
4. Information HKBOND Collects Automatically
We automatically collect certain information when you use the Service. The categories of information we automatically collect and have collected, including in the last 12 months, are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the HKBOND Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the HKBOND Platform, HKBOND may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the HKBOND Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the HKBOND Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the HKBOND Platform unavailable and are forbidden on the HKBOND Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the HKBOND Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies (“Tracking Technologies”) to automatically collect information when you use the HKBOND Platform, including the following:
Cookies. When you visit websites our Sites, your browser may automatically transmit information to these websites throughout the visit. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. We use “cookies” and equivalent technologies to collect information through our Site and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilize persistent cookies that only HKBOND can read and use, and access mobile device IDs to:
- save your login information for future logins to the HKBOND Platform;
- assist in processing items during checkout;
- hold session information; and
- track user preferences.
Session cookies make it easier for you to navigate our website and expire when you close your browser. We utilize session ID cookies and similar technologies to:
- enable certain features of the HKBOND Platform;
- better understand how you interact with the Sites and the HKBOND Platform;
- monitor usage by our Users and web traffic routing on the HKBOND Platform;
- track the number of entries in HKBOND promotions, sweepstakes and contests; and
- identify visited areas of the HKBOND Platform.
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the HKBOND Platform and then close your browser.
Exhibit A sets out the different categories of cookies that the HKBOND Platform uses and why we use them.
We may work with third party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalize your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the HKBOND Platform.
Pixels. We and our Third Party Agents may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the HKBOND Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.
5. HKBOND's Use of Information
- To operate and make available the HKBOND Platform. We use your data to connect you with other Users to enable the posting of, selection for, completion of, and payment for Tasks, in order to fulfill our contracts with Users;
- For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Clients and Taskers can meet and conduct business, and in order to comply with our legal obligations;
- To conduct identification, criminal background, and right to work checks, if applicable, and to the extent permitted by local law, on Users, in order to advance our legitimate interests as well as for the substantial public interest of ensuring the safety of our Users both online and offline, preventing or detecting unlawful acts, protecting the public against dishonesty, and maintaining the integrity of the HKBOND Platform given that Taskers often interact directly with Clients and may enter their homes;
- To analyze HKBOND Platform usage as necessary for our legitimate interest in improving the HKBOND Platform to grow our business;
- To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information, administrative notices, marketing notifications, offers and communications relevant to your use of the HKBOND Platform, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
- To provide you with customer support in order to fulfill our contracts with Users;
- For internal market research for our legitimate interest in improving the HKBOND Platform to grow our business;
- For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
- To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and
- As otherwise set forth in the Agreement.
For more information and to understand your choices regarding third party ads, please see the “Cookies and Other Technologies and Interest-Based Advertising” in Exhibit A. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Analytics and Market Analysis. HKBOND may analyze information (“Market Analysis”) as necessary for our legitimate interests in providing an engaging and relevant experience, and promoting and growing the HKBOND Platform.
HKBOND uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. HKBOND may use your cell phone number to call or send recurring text messages to you, using an autodialer or prerecorded voice, in order to provide you notifications about Tasks, for marketing purposes (with your consent where required by law), and to administer the HKBOND Platform. You may be liable for standard SMS and per-minute charges by your mobile carrier. HKBOND may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.
6. Information Sharing
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contects, submission opportunities, and programs. You always have the ability, in your Account, to ask HKBOND not to contact you with this type of information. Please see the Your Rights and Choices section for more information.
Other Users. HKBOND facilitates contact between Clients and Taskers and reserves the right to share a Tasker’s contact information (e.g. name, phone number, email, or postal address) with a Client and vice versa, or with their legal or other representative, in order to facilitate: (1) the resolution of a dispute related to or arising from an interaction between two or more Users of the HKBOND Platform; or (2) the performance of a Task. This exchange of information is a mandatory part of the HKBOND Platform.
Legal Obligations. HKBOND and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. HKBOND reserves the right to disclose Personal Information from both private and public areas of the Site(s) and the HKBOND Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or HKBOND or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Public Areas. Your profile on the HKBOND Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Task via the HKBOND Platform, the contents of such listing will be viewable to Taskers you select on the HKBOND Platform.
7. Your Rights and Choices
You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the HKBOND Platform, or cancel your account by emailing us.
Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
8. HKBOND's Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this data.
9. HKBOND’s Security of Collected Information
Your HKBOND account is password-protected so that only you and authorized HKBOND staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your HKBOND account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
10. Notification of Changes
11. Contacting Us